Client Service Senior Analyst

The Client Service Officer based in Bangalore plays a key role in supporting Institutional Cash Management for the Non-Bank Financial Institution client segment at Deutsche Bank.

Key Responsibilities

• Act as the day-to-day service contact for NBFI clients within Institutional Cash Management, ensuring proactive, consistent, and high-quality client service.

• Apply strong payment knowledge to support client inquiries related to domestic and cross-border payments, payment flows, investigations, exceptions, cut-offs, and operational processes.

• Work in close coordination with relevant Cash Operations teams to resolve payment and transaction issues.

• Support client setup, maintenance, and service readiness for cash management products and channels.

• Coordinate internally with Product, Sales, Implementation, AFC, Operations, and other control functions to address client needs.

Requirements

• Strong crisp payment knowledge, including domestic and cross-border payment processes, SWIFT methodology and formats, ISO 20022, payment investigations.

• Experience in Institutional Cash Management, transaction banking, client service, or cash operations.

• Fluency in spoken and written English.

• Proven ability to leverage AI tools to enhance productivity.