Commercial Account Manager

This role at HP is responsible for fostering strong, strategic partnerships with key commercial clients, acting as a primary point of contact, and building lasting trust.

Key Responsibilities

• Coordinates account plans for commercial accounts, with a focus on product sales and customer satisfaction.

• Builds professional relationships with clients, particularly with specialist buyers in the IT department.

• Responsible for achieving and managing sales quotas based on regional guidelines.

• Participates in client meetings and supports contract negotiations with guidance from senior team members.

• Collaborates with external partners to deliver solution sales and may refer products to other specialists or partners when needed.

• Provides customer feedback to the organization's internal teams for product and service improvements.

• Collaborates with various internal departments to ensure a smooth customer experience.

• Analyzes win/loss rates and provides insights to improve sales performance.

• Assists in organizing client workshops, training sessions, or webinars to enhance their understanding of the organization's offerings.

• Monitors basic account performance metrics and assists in refining sales strategies.