JLL
Mumbai, Maharashtra, India Posted 2d ago
The Curated Experience Executive shall work closely in co-ordination with the Curated Experience Sr. Executive ensuring visibility and presence on a day-to-day requirement & ensure organization associates and visitors are welcomed, valued, and taken care of at every stage while they are in the office.
Key Responsibilities
Express warmth and professionalism at reception or entry, greeting people with care, and creating an atmosphere where every individual feels that their presence matters.
Conduct regular and thorough checks of meeting rooms, collaboration spaces, pantries, and common areas to ensure everything is clean, stocked, and ready for use.
Log, track, and follow through service requests to full resolution, providing timely status updates to colleagues along the way.
Conduct daily site inspections with a watchful eye, identifying maintenance issues, supply gaps, or safety concerns before they escalate.
Ensure every room is set up to the highest standard with equipment tested, AV confirmed, and refreshments in place.
Lead site orientation tours, introduce colleagues to amenities, explain workplace policies, and set a warm and welcoming tone for new hires.
Gather real-time experience feedback from colleagues and stakeholders during daily interactions, tours, and events.
Serve as a trusted first point of contact for routine transport and commute queries, helping colleagues navigate shuttle schedules, parking allocations, and booking protocols.
Support visitor badging, temporary access requests, and compliance with site security protocols.
Requirements
A Bachelor's degree or equivalent qualification is preferred.
Two to three years of experience in hospitality, customer service, front desk management, facilities coordination, or a closely related field.
Strong verbal and written communication skills, excellent organizational abilities, and composure to manage multiple priorities.
Proficiency in the Microsoft Office including Teams, Outlook, Excel, and Word.
Flexibility to support early morning or late evening / night activities based on site needs.
Preferred Qualifications
Candidates who bring a passion for people from multiple industries are strongly encouraged to apply.
