Teleperformance
Gurgaon, Haryana, India Posted 6d ago
Teleperformance is looking for an IT Service Desk Analyst II to provide technical support to employees for hardware and software-related issues. The role involves diagnosing technical problems, troubleshooting faults, resolving user queries and complaints, and escalating complex issues when required.
The selected candidate will assist in evaluating hardware and software solutions and recommend upgrades or improvements to IT infrastructure. The role requires independent problem-solving, adherence to established procedures, and continuous improvement of day-to-day support processes.
The position may also involve sharing best practices, developing appropriate technical solutions, guiding junior colleagues, and supporting daily operational objectives.
A professional or university degree, as indicated in the job description.
Approximately 1–2 years of practical professional experience in a relevant field.
Knowledge of hardware and software troubleshooting.
Ability to diagnose, resolve, and escalate technical issues.
Strong problem-solving and communication skills.
Ability to provide timely technical support to employees.
Understanding of IT infrastructure and hardware/software evaluation.
Ability to work independently within established procedures.
Willingness to share best practices and improve operational processes.
Ability to guide junior colleagues where required.
Specific certifications, operating systems, and IT service management tools are not specified in the supplied listing.
