Salesforce
Hyderabad, Telangana, India Posted 2d ago
As an Agentic People Service Lead at Salesforce, you sit at the strategic intersection of Tier 2 operational execution spanning Benefits, Leave of Absence, Time Tracking, and Employee Relations and regional project management.
Key Responsibilities
Oversee daily case and inquiry handling for the APAC region, covering queue health, SLAs, escalations, and quality.
Mentor and guide People Specialists on complex cases and share best practices.
Partner with the Manager to run team rhythms and act as a delegate when the Manager is out of office.
Identify trends in cases and recommend knowledge-article, process, or tooling improvements.
Plan and deliver ES initiatives end to end including scope, timelines, risks, and stakeholder updates.
Support ASEAN ES compliance, including data privacy requirements, record-keeping, and policy attestations.
Requirements
8+ years in HR operations, shared services, or People Operations.
Prior experience with Workday, Peopleforce, Google Workspace, or similar HRIS.
Working knowledge of APAC employment practices, HR generalist business operations, and HR compliance.
AI-First and human/agent collaboration experience and mindset.
Proven project management skills.
