Thermo Fisher Scientific
Bengaluru, Karnataka, India Posted 5d ago
Thermo Fisher is seeking a highly motivated individual to serve as Digital Product Specialist, Customer Content, responsible for the management and evolution of the enterprise Customer Content platform. You will own product strategy, roadmap, backlog prioritization, and requirements definition for the Marketing Content DAM and connected technologies.
1. Product Development
Define and document comprehensive product requirements, ensuring they are clear, complete, and aligned with business objectives and technical feasibility.
Gather and evaluate inputs to develop Lean Business Cases and inform WSJF value scoring.
Accurately and completely define capabilities and features in the Jira Align work planning tool.
Contribute to the development and refinement of the Marketing Technology strategy and roadmap.
Coordinate across internal stakeholders to ensure objectives remain aligned with broader company goals.
2. Delivery & Execution
Partner with DCP team to guide and support the development process, providing direction, clarifications, and timely feedback.
Collaborate with cross-functional teams to ensure initiatives are delivered on time, at high quality, and in alignment with business needs.
Escalate risks and issues proactively, working with stakeholders to identify and implement effective solutions.
Conduct thorough user acceptance testing (UAT) to validate that developed capabilities meet requirements.
Partner with Corporate Customer Marketing business-facing team to deliver product demonstrations and user guides.
3. Measurement & Optimization
Track and analyze KPIs to measure the effectiveness and impact of Marketing Content initiatives.
Continuously monitor product performance, making data-driven recommendations to refine features and optimize functionality.
4. Process Improvement
Lead initiatives to improve processes and identify opportunities for automation that maximize business value delivery.
Collaborate with stakeholders to identify, analyze, and redesign processes within the Content Supply Chain.
Requirements
5+ years of Product Management experience supporting enterprise software or digital platforms.
Demonstrated experience owning and prioritizing a product backlog.
Proven ability to define detailed functional requirements, user stories, and acceptance criteria.
Experience managing mature products with large enterprise user communities.
Experience partnering with Agile engineering teams.
Strong stakeholder management across business and technical organizations.
Experience making prioritization decisions using business value and customer outcomes.
Experience using Jira, Azure DevOps, Jira Align, or equivalent product management tools.
Experience defining KPIs and measuring product success.
Preferred Qualifications
Experience with Adobe Experience Manager as a Cloud Service and Workfront preferred.
