Citi
Pune, Maharashtra, India Posted 2d ago
The Ops Sup Analyst 1 at Citi is a position responsible for providing operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients to provide day-to-day operations support.
Key Responsibilities
Perform business analysis and documentation of the current and future state of Client Reports and Advices
Provide regular status updates for all project participants and create presentations for steering committee updates
Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities
Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables
Requirements
Previous relevant experience preferred
Strong experience in Mortgage operations, Loan Processing, Transaction services, Payment services, etc.
Proficient in Microsoft Office
General knowledge of client reporting across the industry and our competitors
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Comfortable to work in late-night shift schedule
Bachelor’s degree/University degree
