Guest Relations Executive

JLL empowers you to shape a brighter way in the real estate sector. In this role, you will serve on the front lines of customer service at the front desk, setting the benchmark for the company's first impression.

Key Responsibilities

• Welcome visitors and guide visitors and employees through the office.

• Handle all incoming and outgoing calls, including call distribution in a professional and polite manner.

• Maintain and update records and databases including telephone registers, call tracking, and client contacts.

• Contribute to monthly management reports and participate in emergency evacuation procedures.

• Manage conference rooms, events, and coordinate flower arrangements as needed.

Requirements

• Graduate in any discipline.

• One to five years of experience in front desk management or reception.

• Proven experience with continuous improvement initiatives and client reporting.

• Familiarity with occupational safety requirements matched with strong computer literacy.

• Strong customer service focus and multitasking abilities.