Staff Inbound Product Manager - Hill Climbing Product and Customer Instance Program

You will own the product and program for hill climbing to improve AI Specialists by testing against real customer environments, driving a faster and more independent feedback loop across priority teams at ServiceNow.

Key Responsibilities

• Own the hill climbing product roadmap and scale it across our priority AI Specialists and beyond.

• Run the customer instance program with our business units and product teams, expanding access to real customer environments so every specialist is tested where it actually runs.

• Cut the loop time from a shipped change to a clear, actionable quality verdict from weeks to days.

• Convert eval findings into prioritized fixes with specialist product teams, and stay with those teams until the fixes ship.

• Turn hill climbing into a method product teams can run on their own, with the tools, guides and defaults to do it well and without heavy support from our team.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

• You have 9 or more years of work experience, including product management on AI or ML products in production.

• You have owned a product roadmap and scaled a product from one team to many.

• You have run fast improvement loops on ML or LLM systems, from experiments and error analysis to prioritized fixes that shipped.

• You have taken a process that needed expert support and turned it into a tool or method other teams use without you in the room.

• You can line up product, engineering and business teams behind one plan and keep it moving.

• You have experience with agentic AI, enterprise workflow software or the ServiceNow platform.