Visa
Bengaluru, Karnataka, India Posted 2d ago
Visa is seeking a Product Analyst to support product operations and deliver a consistent user experience across sales tools and platforms, acting as a key connection between sales users, Product Owners, business stakeholders, and Engineering teams.
Key Responsibilities
Provide frontline product and operational support across CRM and the broader Sales tools ecosystem by troubleshooting user requests in line with established SLAs
Stay current on product releases, enhancements, known issues, and updates communicated by Product Owners
Triage user-reported issues and quickly assess severity, scope, and business/user impact
Use Jira effectively to create and maintain user stories, defects, and bugs with clear problem statements and acceptance criteria
Take ownership of creating, reviewing, and continuously updating knowledge articles and troubleshooting guides
Actively leverage Generative AI tools such as Claude and ChatGPT to support everyday work and drive measurable process improvements
Requirements
Bachelor’s degree in computer science, Information Systems, Engineering, Business, or a related field
2+ years’ experience in Product Operations, CRM, Sales Technology, Application Support, or Product Support
2+ years hands-on experience with enterprise CRM and/or Sales platforms
Digital fluency and hands-on experience using Generative AI tools
Preferred Qualifications
Experience supporting enterprise CRM and Sales platforms, such as Microsoft Dynamics CRM or Salesforce
Familiarity with integration platforms, ticketing systems like ServiceNow or Jira
