RSM
Gurugram, Haryana, India Posted 1d ago
The Coordinator - Learning Operations supports the delivery of centralized, scalable, and employee-focused talent processes across the Learning Operations lifecycle at RSM.
Key Responsibilities
Execute day-to-day Learning Operations activities and transactions following established processes, procedures, and service-level expectations.
Process events, data updates, and operational requests with accuracy and timeliness.
Utilize digital tools to document information and complete automated tasks.
Maintain confidentiality and ensure compliance with organizational policies and applicable regulations.
Support audits, reporting activities, and data validation efforts.
Respond to employee, manager, and stakeholder inquiries through designated service channels.
Research and resolve routine issues, escalating complex matters as appropriate.
Deliver a positive, service-focused employee experience through clear communication and timely follow-through.
Follow documented standard operating procedures and identify opportunities for process improvements.
Work cross-functionally with Talent Operations teams, HR Business Partners, Centers of Excellence, and business leaders.
Requirements
Bachelor's degree in human resources, business administration, or a related field, or equivalent combination of education and experience.
1–2 years of experience in Learning & Development, Learning Operations, or Talent Operations.
Minimum of 1 year experience supporting Learning & Development.
Minimum of 1 year experience using a Learning Management System.
Strong attention to detail and commitment to accuracy.
Proficiency with Microsoft Office applications, including Co-Pilot.
Excellent written and verbal communications.
