Teleperformance
New Delhi, Delhi, India Posted 6d ago
Teleperformance is seeking a customer-focused Analyst (Non-Voice) to handle customer inquiries and resolve issues through written communication channels. The role involves analyzing customer concerns, responding to routine queries, maintaining service quality, and following established procedures to deliver effective customer support.
The successful candidate will use problem-solving and communication skills to resolve customer issues independently where possible and escalate complex cases when necessary. The position requires basic knowledge of job procedures and tools, with moderate supervision.
Basic knowledge of customer service procedures and tools.
Good written communication skills.
Ability to analyze customer issues and resolve routine queries.
Problem-solving and attention to detail.
Ability to follow standard operating procedures.
Basic technical or vocational education may be required.
Ability to work independently on routine issues with moderate supervision.
Note: Specific educational qualifications and years of experience are not stated in the supplied listing.
