Manager, Operations as a Service, North America Supply Chain

Amazon is a global technology and operations company serving customers across multiple businesses and geographies. As an Operations as a Service Manager within GSRC, you typically lead teams of up to 20 associates, including SMEs and ICs supporting broader programs, driving operational excellence and continuous improvement at scale.

Key Responsibilities

• Business and Process Ownership: Own business metrics, process performance, and continuous improvement against defined goals

• Stakeholder Management: Partner with stakeholders across geographies to understand business priorities, align execution, and deliver agreed business outcomes

• Process Management: Onboard and stabilize new processes; identify and eliminate root causes of defects through cross-functional collaboration

• Metrics and Business Reviews: Analyze trends and gaps; provide insights and contribute to WBRs, MBRs, QBRs, and other business reviews

• Automation and Scaling: Identify and implement process improvements, automation, and scalable solutions while driving adoption across teams

• SOP and Governance: Establish and maintain SOPs, processes, and tools to ensure consistent execution and performance

• Talent Management: Set goals, coach and develop associates, SMEs, and ICs, and build functional and leadership capabilities

• Hiring: Participate in internal and external hiring to build team capability

• Workforce Management: Ensure schedule adherence and accurate tracking of productive and non-productive time and leave to maintain productivity and utilization accuracy

Requirements

• Graduate in any discipline

• 3+ years of experience managing teams and partnering with customers and stakeholders to deliver business outcomes

• 2+ years of independently managing a function or process

• Strong analytical and problem-solving skills with effective verbal and written business communication

• Flexibility to work in 24x7 shift and rotational weekly off

Preferred Qualifications

• Graduate in any discipline with 6+ years of overall work experience

• Working knowledge of AI/ML and experience identifying and implementing AI, automation, or data-driven solutions to improve business processes

• MBA from a Tier 1 or Tier 2 institution

• Lean Six Sigma Green or Black Belt certification

• PMP or PRINCE2 certification