Novartis
New Delhi, Delhi, India Posted 5d ago
The Sales Representative at Novartis is a leading driver of customer interactions and sales performance. They act as the face of the customer experience approach, building deep relationships that deliver value for customers and patients in a compliant and ethical manner.
Key Responsibilities
Identify and prioritize high-potential customers through data analysis including HCPs and stakeholders.
Drive sales performance through the orchestration of positive customer experiences.
Engage in value-based conversations to understand critical customer challenges and opportunities.
Personalize customer engagement journeys by reflecting preferences and leveraging multiple channels.
Establish effective working relationships with opinion leaders and top medical influencers.
Gather insights on customer businesses to uncover what is important and follow up on feedback.
Collaborate cross-functionally to design and implement solutions addressing unmet needs.
Comply with reporting of technical complaints, adverse events, and distribution of marketing samples.
Requirements
Commercial Excellence, Communication, Compliance Governance, Conflict Management, Cross-Functional Coordination, Customer Insights, Influencing Skills, Key Account Management, Negotiation, Professional Ethics, Sales Techniques, and Technical Knowledge.
