Maersk
Bengaluru, Karnataka, India Posted 2d ago
Maersk is seeking a Major Incident Manager to join the Technology Operations Centre in India, leading the charge in restoring critical IT services.
Key Responsibilities
Lead and coordinate major incident resolution efforts, ensuring minimal business disruption.
Monitor and collaborate with Service Desk, SRE, and Application Support Engineers.
Work closely with global Technology Operations teams, Platform Teams, and Vendors.
Analyse system health and troubleshoot incidents using Grafana dashboards.
Utilize ServiceNow and Jira to track incidents and continuous improvements.
Facilitate post-incident reviews, identifying lessons learned and preventive actions.
Requirements
10+ years of experience in SRE, DevOps, IT Service Management, or IT Operations.
Proven expertise in major incident management within large-scale enterprise environments.
Hands-on experience with ServiceNow and Jira.
Practical knowledge of Grafana for system monitoring and troubleshooting.
Good understanding of Azure, Kubernetes, APIs, and Google Cloud VMware Engine.
