ixigo
Gurugram, Haryana, India Posted 5d ago
The Senior Executive – GDS Ticketing is responsible for managing end-to-end airline ticketing operations at ixigo, ensuring accurate and timely processing of bookings, ticket issuance, reissuance, refunds, exchanges, cancellations, and schedule changes.
Key Responsibilities
Manage end-to-end GDS ticketing operations using Amadeus and Galileo.
Process flight bookings, modifications, cancellations, schedule changes and name corrections in accordance with applicable airline policies.
Handle complex ticketing scenarios involving fare calculations, penalties and ticket validity requirements.
Manage GDS queues, customer escalations and ensure timely case resolution.
Process ancillary services including EMD issuance, reissuance and refunds.
Handle customer interactions via calls and emails as applicable, in line with defined SOPs.
Investigate, validate and dispute Airline Debit Memos raised by airlines for ticketing errors and incorrect penalties.
Requirements
Completed Bachelor’s Degree in any discipline.
Minimum 3 years of relevant experience in airline ticketing.
Strong hands-on expertise in Amadeus and Galileo GDS.
In-depth understanding of airline fare rules, fare construction, taxes, penalties, and fare calculations.
Working knowledge of ADM investigation, root-cause analysis, charge validation and dispute preparation.
Excellent written and verbal communication skills.
Preferred Qualifications
Graduate in Travel & Tourism or a related discipline.
Certification in Amadeus and/or Galileo.
Hands-on experience in ADM dispute management.
