Visa
Bengaluru, Karnataka, India Posted 6d ago
Visa is seeking a Client Success Analyst to manage a portfolio of Pismo clients predominantly in card issuing and ensure they achieve desired business outcomes from the Pismo platform. The role combines customer relationship management, technical coordination, operational oversight, and business consulting.
Key Responsibilities
Serve as the primary owner for an assigned portfolio of customer accounts and develop a deep understanding of each customer's business objectives.
Own and continuously improve Customer Health Scores and drive customer satisfaction and Net Promoter Score improvements.
Ensure customers realize the value of their investment and drive adoption of contracted products, features, and capabilities.
Act as the coordination point between customers and internal Product, Engineering, SRE, Operations, and Support teams.
Monitor and analyze customer performance metrics, health indicators, and adoption trends to prepare customer scorecards and business reviews.
Requirements
Bachelor’s Degree or an Advanced Degree.
3-6 years of experience in Customer Success, Client Services, Technical Account Management, Program Management, Payments Operations, Consulting, or related fields.
Experience within payments, card issuing, fintech, banking, SaaS, or technology industries.
Strong understanding of customer lifecycle management and customer success principles.
Strong analytical, communication, and problem-solving skills.
Preferred Qualifications
Knowledge of card issuing, authorization processing, disputes, settlement, digital wallets, and payment network ecosystems.
Experience working with API-based platforms and modern cloud technologies.
Familiarity with Visa and Mastercard issuing environments.
