Application Support Engineer

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain smooth operations. The position demands continuous monitoring, analysis, and collaboration with different teams to ensure system reliability and performance, contributing to the overall success of critical business processes.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve system stability and optimize support processes.
- Mentor junior team members to enhance their technical and problem-solving skills.
- Coordinate with stakeholders to communicate issue status and resolution plans.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in BlueYonder Warehouse Management.
- Strong troubleshooting and analytical skills to diagnose and resolve complex system issues.
- Experience in managing and supporting enterprise-level warehouse management systems.
- Ability to work collaboratively with cross-functional teams to address technical challenges.
- Excellent communication skills to effectively document and convey technical information.
- Familiarity with system monitoring tools and incident management processes.

Additional Information:
- The candidate should have minimum 7.5 years of experience in BlueYonder Warehouse Management.
- This position is based at our Gurugram office.
- A 15 years full time education is required.