Citi
Pune, Maharashtra, India Posted 5d ago
The Ops Support Specialist is an entry-level position responsible for providing operations support services, including record and documentation maintenance, account maintenance, imaging, and account opening at Citi.
Key Responsibilities
Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients.
Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales.
Communicate daily with management on productivity, quality, availability, and Management Information System indicators.
Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed.
Support expansive and diverse array of products and services.
Assist with ongoing Lean and process improvement projects.
Resolve complex problems based on best practice and precedence, escalating as needed.
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding assets.
Requirements
2-4 years of relevant experience.
Proficient in Microsoft Office.
Comprehensive knowledge of Dispute process.
Ability to work unsupervised and apply problem solving capabilities.
Extensive knowledge of US Banking, collections, Bankruptcy, Credit Dispute Ops, Credit Bureau, Fraud Process, Card Ops, Shared Services, Back Office Collections, or Chargeback.
Demonstrated analytical skills.
Proficient in mathematics and logical reasoning.
Flexibility to work in rotational shifts and rotational week offs.
Bachelor’s degree or equivalent experience.
Preferred Qualifications
Master’s degree preferred.
