Maersk
Chennai, Tamil Nadu, India Posted 4d ago
The role is responsible for supporting day-to-day customer experience and administrative operations by executing standardized customer-facing, technical, administrative, and operational activities accurately and efficiently at Maersk.
Key Responsibilities
Managing customer experience activities, including customer channel management, case management, onboarding, and relationship management.
Handling customer queries, requests, and cases while ensuring timely and accurate resolution.
Executing standardized administrative, technical, and operational activities to support day-to-day business operations.
Owns all SCM Operations activities under file management for the customers under purview, including documentation, system updates, and operational finance.
Proactive communication with customer service in case of exceptions.
Requirements
Between 2 - 5 years experience and graduate with relevant experience in Customer Experience, Customer Service, Administration, Operations, or a related discipline.
Basic understanding of customer service and administrative processes.
Knowledge of standardized work routines, procedures, and operational methods.
Good attention to detail with the ability to execute tasks accurately.
Good communication and interpersonal skills.
Basic proficiency in MS Office applications, particularly Excel.
Preferred Qualifications
Knowledge on Maersk SCM application, Case management.
Power BI experience will be preferable.
