JLL
Bengaluru, Karnataka, India Posted 4d ago
JLL empowers you to shape a brighter way by combining world class services, advisory and technology for our clients. As Operations Director, you will be the main visionary and strategist for regional plans, staying at the forefront of operational excellence and understanding client business needs.
Key Responsibilities
Understand the clients' business needs inside out and serve as the go-to person for overall operations including standard procedures, system reports and relevant technologies.
Make sure to build and maintain good working relationships with stakeholders as the single point of contact for regional delivery service.
Take charge of all resources including technology, manpower and standard operating procedures to run operations smoothly.
Ensure all parties uphold duties stated in the contract, managing the governance process and rallying the team toward agreed key performance indicators and service levels.
Look after clients' financial interests by developing property budgets and forecasts based on their finance calendar.
Create a culture of collaboration, positive learning and teamwork by leading through coaching, feedback and recognition.
Requirements
At least eight years of experience in facilities account management.
Pro at handling complex account structures and client sensitivities.
Technical and financial know-how of running a delivery service team.
Strong problem solving skills and excellent organizational skills to prioritize work and meet tight deadlines.
