JLL
Mumbai, Maharashtra, India Posted 2d ago
JLL is seeking a dedicated professional for Business Support in Guest Services to manage the front desk and deliver exceptional customer service. You will be responsible for welcoming visitors, handling calls, and ensuring a smooth front office operation.
Key Operations Delivery
Greet visitors and clients providing a friendly, courteous front office service reflecting the corporate image.
Notify site personnel of guest arrival immediately and coordinate with the host or sponsor.
Issue visitor badges, temporary cards, service badges, and new joiner ID and access cards.
Ensure safety briefings and emergency brochures are provided to clients, visitors, and candidates.
Maintain visitor log books, book taxis, and assist with special needs for visitors with disabilities.
Ensure basic cleanliness of lobbies, lifts, and public areas.
Scan laptop details, check government IDs, and handle complaints according to the escalation matrix.
Participate in Emergency Evacuation procedures including crisis management and business continuity.
Requirements
Graduate in any discipline with 1 to 5 years of experience in front desk management or reception.
Proven experience with continuous improvement initiatives and client reporting.
Strong computer literacy and familiarity with occupational safety requirements.
Strong customer service focus and unmatched people skills.
