Hitachi
Chennai, Tamil Nadu, India Posted 2d ago
The CPQ Customer Portal Specialist at Hitachi is responsible for the configuration, maintenance, and operational support of CPQ customer-facing portals that enable customers and sales teams to configure products, view quotations, and submit requests digitally. The role ensures that the customer portal experience is stable, user-friendly, and aligned with CPQ backend logic, pricing rules, and order processes.
Key Responsibilities
Configure and maintain CPQ customer portals, including product views, configuration flows, and user access
Ensure portal configurations accurately reflect CPQ products, rules, pricing logic, and availability
Maintain content, layouts, forms, and guided selling flows within the customer portal
Ensure an intuitive and consistent customer and sales user experience across portal journeys
Troubleshoot portal-related issues impacting configuration, pricing display, or submission flows
Perform functional testing and regression testing for portal changes and releases
Maintain portal configuration documentation, user guidance, and support notes
Requirements
Bachelor’s degree in Information Technology, Engineering, Digital Systems, or a related discipline
5–8 years of experience in customer portal management, CPQ support, or digital sales platforms
Experience working with CPQ tools, customer portals, or sales configurators
Strong understanding of configuration flows, pricing visibility, and customer journey design
Working knowledge of CPQ integrations and data handover concepts
Preferred Qualifications
Experience supporting Configure-to-Order and/or Engineer-to-Order environments
