Huron Consulting
Bengaluru, Karnataka, India Posted 23h ago
Huron Consulting is seeking a skilled Salesforce Developer with hands-on experience to build, enhance, and scale our Service Cloud ecosystem. This role requires translating requirements into robust Salesforce solutions with a strong focus on Service Cloud and Agentforce Service Agent solutions.
Key Responsibilities
Design, develop, test, and deploy customized solutions on the Salesforce platform with a primary focus on Service Cloud.
Build, configure, and deploy Agentforce Service Agent solutions including topics, actions, and prompt templates to automate workflows.
Develop Apex classes, triggers, Lightning Web Components, Flows, and integrations to support business requirements.
Collaborate with business stakeholders, product owners, and business analysts to gather requirements.
Participate in solution design discussions and provide recommendations on best practices and scalable architecture.
Troubleshoot, debug, and optimize existing Service Cloud and Agentforce implementations.
Ensure code quality through unit testing, code reviews, and adherence to Salesforce development best practices.
Support integrations between Salesforce and third-party systems using REST/SOAP APIs.
Requirements
4–5 years of overall Salesforce development experience.
Strong expertise in Service Cloud (Case Management, Omni-Channel, Knowledge) and experience cloud.
Minimum 1 year of hands-on experience with Agentforce Service Agent configurations.
Solid Apex, LWC, SOQL/SOSL, Flow, and declarative development skills.
Experience with Salesforce integrations such as REST/SOAP APIs and middleware tools.
Salesforce Certified Platform Developer I certification.
Salesforce Certified Service Cloud Consultant certification.
Bachelor's degree in Computer Science, Information Technology, or related field.
Preferred Qualifications
Salesforce Certified Platform Developer II
Salesforce Certified AI Specialist
Salesforce Data360 Consultant
