Associate Fraud Claims Operations Representative

Wells Fargo is seeking an Associate Fraud & Claims Operations Representative to review, verify, and identify customer transactions to detect and prevent fraud or resolve merchant disputes.

Key Responsibilities

• Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes

• Monitors and reviews complex account activity requiring research across multiple transaction channels and products

• Possess basic banking knowledge and ability to analyze, investigate debit card disputed claims

• Receive direction from team lead and escalate questions and issues

• Perform in-depth reviews of monetary and non-monetary transactions, and resolve customer disputes

Requirements

• University degree in Business or related discipline

• 0 to 1 year experience in chargebacks or cards operations

• Knowledge in Debit and Credit cards

• Strong analytical skills

• Good communication skills

• Flexible working in Night shift