Harvey
Bengaluru, Karnataka, India Posted 2d ago
Harvey is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise. The Enterprise Customer Success Manager serves as the strategic partner for enterprise clients across the Asia-Pacific region, driving product adoption and delivering business outcomes.
Key Responsibilities
Own strategic account management for a portfolio of enterprise clients, driving adoption, retention, and expansion across India.
Lead onboarding and implementation for new enterprise deployments, managing complex multi-stakeholder initiatives from scoping through go-live.
Build and execute success plans informed by product usage data, customer health scores, and business objectives to proactively mitigate churn risk and identify growth opportunities.
Serve as the customer's trusted advisor on Harvey's AI capabilities, conducting training sessions, executive business reviews, and strategic workshops tailored to legal workflows.
Collaborate cross-functionally with Sales, Product, and Legal Engineering to champion customer feedback, influence roadmap priorities, and align on shared account goals.
Develop scalable playbooks and processes for the APAC customer success motion, contributing to the growth of Harvey's regional operations.
Requirements
5+ years of experience in customer success, account management, or strategic consulting within enterprise SaaS or technology environments.
Demonstrated ability to manage complex enterprise accounts with multiple stakeholders, including C-suite and senior legal leadership.
Strong analytical skills with experience using customer health data, product usage metrics, and business KPIs to drive engagement strategy.
Excellent communication and executive presence, with the ability to influence stakeholders across technical and non-technical audiences.
Based in India and ability to travel across India.
Preferred Qualifications
Experience with legal industry clients, professional services, or AI/LLM products is highly preferred.
