Teleperformance
Gurgaon, Haryana, India Posted 6d ago
Teleperformance is seeking an IT Service Desk Analyst II to provide day-to-day technical support to employees across hardware and software systems. The role involves diagnosing technical issues, troubleshooting problems, resolving user queries, and escalating complex incidents when necessary.
The successful candidate will help evaluate hardware and software solutions, recommend improvements to IT infrastructure, and ensure timely resolution of technical problems. The position also involves identifying opportunities to improve daily IT support processes, sharing best practices, and developing appropriate technical solutions.
Candidates should be capable of working independently within established procedures. Depending on team requirements, the role may also involve guiding junior colleagues and setting day-to-day operational objectives.
A professional or university degree, as indicated in the job description.
Approximately 1–2 years of practical professional experience in a relevant field.
Knowledge of hardware and software troubleshooting.
Ability to diagnose technical problems and resolve user issues.
Skills in incident escalation and technical support.
Ability to evaluate hardware and software solutions and recommend improvements.
Ability to work independently and follow established IT procedures.
Strong problem-solving and communication skills.
Ability to share technical knowledge and contribute to process improvements.
Potential to guide junior team members and support daily operational objectives.
Note: Specific certifications, required operating systems, and technical support tools are not mentioned in the supplied listing.
