Mastercard
Gurugram, Haryana, India Posted 4d ago
As a Revenue Assurance and Business Transformation professional at Mastercard, you will act as an internal consulting partner to drive smarter decisions and operational excellence across services business teams. You will identify operational pain points, leverage data and technology for solutions, and manage successful change initiatives.
Key Responsibilities
Develop a strong understanding of our business environment
Engage with Services business teams and act as an Internal Consulting partner to understand pain-points related to their business model and operational processes
Identify solutions to the pain-points using logical thinking, problem solving skills and leveraging better use of data & technology
Where appropriate, identify processes that can be Centralized and conceptualize new operating model and migration plan
Develop design documentation e.g. SOPs, system requirements, user journey maps etc.
Ensure successful implementation with disciplined Program management and Change management efforts, in collaboration with key stakeholders
Monitor process KPIs and drive continuous efficiency improvements using system enhancements, tactical automation or process changes
Requirements
Experience in driving business transformation / digital transformation preferably for B2B services organizations
Experience in business consulting or in dealing with unstructured situations and applying first principles thinking for problem solving
3 to 4 years of experience, with an undergraduate or master's degree
Strong project management, stakeholder management and communication skills
Preferred Qualifications
Exposure to B2B Sales processes and Sales productivity tools (e.g. Salesforce)
Exposure to Data visualization and reporting platforms (e.g. Tableau)
