ServiceNow
Bengaluru, Karnataka, India Posted 6d ago
You will own the product and program for hill climbing to improve AI Specialists by testing against real customer environments, driving a faster and more independent feedback loop across priority teams at ServiceNow.
Key Responsibilities
Own the hill climbing product roadmap and scale it across our priority AI Specialists and beyond.
Run the customer instance program with our business units and product teams, expanding access to real customer environments so every specialist is tested where it actually runs.
Cut the loop time from a shipped change to a clear, actionable quality verdict from weeks to days.
Convert eval findings into prioritized fixes with specialist product teams, and stay with those teams until the fixes ship.
Turn hill climbing into a method product teams can run on their own, with the tools, guides and defaults to do it well and without heavy support from our team.
Requirements
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
You have 9 or more years of work experience, including product management on AI or ML products in production.
You have owned a product roadmap and scaled a product from one team to many.
You have run fast improvement loops on ML or LLM systems, from experiments and error analysis to prioritized fixes that shipped.
You have taken a process that needed expert support and turned it into a tool or method other teams use without you in the room.
You can line up product, engineering and business teams behind one plan and keep it moving.
You have experience with agentic AI, enterprise workflow software or the ServiceNow platform.
