State Street
Bengaluru, Karnataka, India Posted 5d ago
As a Production Support Engineering Lead at State Street, you will help build a meaningful engineering discipline combining software and systems to develop creative solutions to operations problems. You will focus on running better production applications, building infrastructure, and reducing work through automation.
Key Responsibilities
Onboard applications on to Production management with the highest onboarding standards
Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents
Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
Build and drive adoption for greater self-healing and resiliency patterns
Lead and participate in performance tests, identifying bottlenecks, opportunities for optimization and capacity demands
Engage with development team throughout the life cycle to help develop software for reliability and scale
Design automated software and product upgrades, change management, and release management solutions
Coach or manage teams as applicable and participate in the 24x7 support coverage as needed
Requirements
Experience in production support engineering and operations
Strong troubleshooting and analytical skills
