Maersk
Mumbai, Maharashtra, India Posted 4d ago
The SCM Customer Experience Partner is responsible for delivering an exceptional end-to-end customer experience by proactively managing supply chain operations, ensuring seamless coordination between internal stakeholders, vendors, and customers at Maersk.
Key Responsibilities
Serve as the primary point of contact for all operational and service-related matters for assigned SCM customers.
Build and maintain strong, collaborative relationships with customer stakeholders.
Coordinate end-to-end supply chain activities including order management, shipment planning, documentation, and delivery execution.
Monitor KPI adherence such as On-Time Delivery (OTD), lead time compliance, and cost efficiency.
Generate and analyze performance dashboards, DSRs, and other logistics visibility reports.
Ensure accuracy in billing, cost control, and credit note processing.
Work closely with internal teams to deliver customer commitments.
Requirements
Any Graduate.
Atleast 2 yrs of experience in Customer Service in Shipping/Logistics.
Strong understanding of end-to-end supply chain and logistics operations (Ocean, Air, Road, Warehousing, Customs).
Excellent communication and stakeholder management skills.
Analytical mindset with proficiency in data analysis and reporting tools (Excel, Power BI, etc.).
Ability to handle multiple priorities in a dynamic environment.
Customer-centric and solution-oriented approach.
