Sanofi
Hyderabad, Telangana, India Posted 5d ago
As a People Services Service Management Specialist at Sanofi, you will drive the Service Management approach for People Services globally. You will deploy global solutions and processes, aligning tool enhancements to ensure best-in-class service delivery.
Key Responsibilities
Act as a Service Management platform specialist using ServiceNow and Power BI.
Lead requirements and tool enhancements gathering for People Services, providing business requirements and aligning priorities.
Test required changes linked to rollouts, enhancements, demands, and bug fixes.
Deploy global solutions, processes, and working practices across all People support teams.
Provide Level 3 support to People support teams as a Subject Matter Expert for the Case Management process.
Provide on-demand reports and dashboard creation in ServiceNow.
Conduct resolver trainings on case management and communicate updates to impacted teams.
Requirements
Background in business operations with a focus on solution delivery.
Hands-on experience with service management tools.
Intermediate skills in requirements, specifications definition, and testing.
Intermediate knowledge of Service Management tools with ServiceNow experience.
Fluent in English.
