Accor
Bengaluru, Karnataka, India Posted 1d ago
Accor is seeking an Income and Night Auditor to establish and maintain seamless coordination across all departments, ensuring maximum productivity, operational efficiency, and guest service at Novotel Bengaluru Outer Ring Road.
Key Responsibilities
Establish and maintain seamless coordination and cooperation with all departments of the hotel to ensure maximum cooperation, productivity, operational efficiency, and guest service.
Respond to queries and coordinate with relevant departments to resolve billing issues, revenue discrepancies, and audit-related concerns in a timely and efficient manner to ensure guest satisfaction.
Ensure that all relevant personnel are kept well informed of the department's objectives, policies, procedures, and internal control requirements.
Identify optimal and cost-effective use of resources and educate the team on the same.
Ensure the safekeeping and proper control of all used and unused revenue-related documents, including guest checks, guest folios, official receipts, Captain Orders, paid-out vouchers, rebate and allowance vouchers, and miscellaneous debit and credit vouchers.
Verify all revenue-related documents against the respective revenue sheets, system reports, and supporting documentation to ensure accuracy and completeness.
Review rebates, allowances, discounts, refunds, and other revenue adjustments to ensure that they are properly authorized, legitimate, and supported by appropriate documentation.
Reconcile the computer-generated Guest Ledger Balance against the General Ledger Balance and investigate and report any discrepancies.
Conduct income audits for all areas of hotel operations, ensuring that all revenue is accurately recorded, verified, consolidated, and reported.
Consolidate daily income reports from all operational areas of the hotel and ensure the accuracy and completeness of revenue reporting.
Verify soft count deposits against the relevant cash declarations, deposit records, and supporting documentation to ensure proper accountability.
Audit and account for all revenue-related control documents and prepare exception reports highlighting errors, discrepancies, omissions, and unauthorized transactions.
Perform the daily night audit in accordance with established hotel procedures, ensuring that all financial and operational transactions are accurately reviewed and accounted for before the end-of-day closing.
Verify daily revenue from Rooms, Food and Beverage, and other operating departments against the relevant system reports and supporting documents.
Review guest folios, room charges, payments, adjustments, rebates, and allowances to ensure correct posting, appropriate authorization, and accurate billing.
Verify room rates, room revenue postings, occupancy figures, applicable taxes, and service charges against approved rates, hotel policies, and system records.
Reconcile front office cashier reports, cash transactions, credit card settlements, and other payment records to ensure that all collections are properly accounted for.
Review daily revenue summaries, occupancy reports, cashier reports, and other operational reports to identify and resolve discrepancies.
Complete the end-of-day closing procedures in the hotel management system, ensuring that the business date is rolled over correctly and that all required reports are generated and distributed to the concerned departments.
Prepare daily income audit reports, night audit reports, reconciliations, schedules, and financial analyses as required by the Finance Department or hotel management.
Ensure that all audit records, financial documents, and supporting reports are properly maintained, secured, and readily available for internal and external audits.
Maintain the confidentiality of guest information, financial records, and hotel business information at all times.
Ensure that the workplace and storage areas remain clean, organized, and tidy.
Respect the instructions and safety guidelines for the equipment used.
Comply with the hotel's security regulations and emergency procedures, including fire safety and evacuation procedures.
Respect the hotel's commitments to the Environment Charter, including energy conservation, recycling, and waste segregation.
Safeguard personal health and safety, as well as the health and safety of others, in the workplace.
Comply with the hotel's occupational health and safety policies, procedures, and applicable safety guidelines.
Report any unsafe conditions, hazards, incidents, or potential risks to the appropriate supervisor or management personnel.
Perform any other duties and responsibilities as assigned by the Head of Finance or hotel management from time to time.
Requirements
Bachelor's Degree in Accounting / Finance
Minimum 5 years of experience in a finance or accounting position or 2 years of experience in a similar capacity
High degree of professionalism with strong understanding of business acumen
Excellent reading, writing and oral proficiency in English language
Proficient in MS Excel, Word, PowerPoint, and relevant financial and accounting reporting systems
Fully conversant in accounting principles and financial regulation standards
Preferred Qualifications
Additional certificate as a Certified Public Accountant (CPA) will be an advantage
