Cognizant
Remote Posted Oct 21
As a Sales Director - BPO & Digital Operations CMT, you will make an impact by accelerating growth across our Digital Operations business unit within the Communications, Media, and Technology (CMT) segment, driving new logo acquisition and shaping high-value, multi-million-dollar Digital Operations transformation deals. You will be a valued member of the Intelligent Operations and Automation (IOA) team and work collaboratively with Solutions, Delivery, Process Excellence, and Automation teams as well as senior client stakeholders.
In this role, you will
· Lead new logo acquisition efforts and portfolio growth strategy, identifying, shaping, and closing large, complex BPO and Digital Operations deals while delivering against revenue, margin, and pipeline performance metrics.
· Establish and sustain executive-level relationships with senior client stakeholders, acting as a trusted advisor and providing thought leadership on industry trends, operating models, and Operations-led transformation.
· Partner with Solutions, Delivery, Process Excellence, and Automation teams to craft differentiated, outcome-driven client propositions.
· Lead end-to-end account ownership including deal shaping, forecasting, budgeting, and P&L accountability to drive measurable revenue and profit growth.
· Engage with industry bodies, analysts, and advisors and navigate complex global, matrixed organizations to align Cognizant's IOA and CMT offerings with market needs.
· Consistently demonstrate the Cognizant Way to Lead through strategic agility, client value creation, AI-led innovation, disciplined execution, collaborative ecosystem building and amplifying human potential through a culture of growth, inclusion and effective human-AI collaboration.
· 10 to 25 years of overall industry experience, with 10+ years in digital-native or technology-driven environments, and a strong background in BPO, Digital Operations, or Scale Operations, preferably within CMT or adjacent technology segments.
· Proven experience leading $10M+ annual revenue portfolios with deal sizes and TCV in the $10M–$30M range, including consultative, solution-led selling across large, complex, multi-stakeholder deals.
· Deep understanding of AI Ops, Business services, technology platform companies, and digital operating models, with a strong point of view on Agentic AI and how it is transforming business operations, relevant to Digital natives, e-commerce, Hi-Tech and SaaS industries.
· Experience advising clients on location and operating model strategy, engagement model transformation, and business value articulation and ROI-led solutioning, with a strong analytical mindset to translate client challenges into scalable solutions.
· Proven ability to operate effectively within global, matrixed organizational structures.
· Demonstrated ability to lead with strategic vision, client-centric thinking, innovation, disciplined execution, collaboration and a commitment to developing people in line with the Cognizant Way to Lead.
· Proven track record of building trust, demonstrating ownership, exercising sound judgment and fostering an inclusive culture that supports growth and associate success.
These will help you stand out
· Established senior-level relationships within CMT organizations, with experience originating and winning Agentic AI-led operations deals.
· Exposure across multiple operations service domains including Enterprise Operations, Digital Customer Experience, ML/AI Operations, Content, and Trust & Safety Services.
· Experience partnering with analysts, advisors, and industry forums to shape market positioning.
· Strong executive presence with the ability to influence both client and internal leadership teams.
· Experience thriving in complex, fast-evolving environments by translating strategy into action, fostering cross-functional collaboration and championing continuous learning and curiosity.
Leading at Cognizant
This is a Leadership role at Cognizant. We believe how you lead is as important as what you deliver. Cognizant leaders at every level: Drive our business strategy and inspire teams around our future. Live the leadership behaviors, leading themselves, others and the business. Uphold our Values, role modeling them in every action and decision. Nurture our people and culture, creating a workplace where all can thrive. This includes leading with strategic ability, architecting client value, driving AI-led innovation, executing with discipline, building a collaborative ecosystem, and amplifying human potential.
At Cognizant, leadership transcends titles and is embodied in actions and behaviors. We empower our leaders at every level to drive business strategy, inspire teams, uphold our values, and foster an inclusive culture.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
