JLL
Mumbai, Maharashtra, India Posted 4d ago
Lead the delivery of comprehensive soft services operations at the client's Powai facility with JLL. This role oversees food and beverage, housekeeping, events, pantry services, and workplace amenities while maintaining premium standards of service.
Key Responsibilities
Oversee day-to-day soft services operations including pantry, cafeteria, meeting setups, housekeeping, and workplace amenities.
Monitor food quality, presentation, service timing, portion control, and adherence to FSSAI and safety guidelines.
Coordinate with vendors and catering partners to ensure smooth delivery, SLA compliance, and issue resolution.
Maintain inventory, oversee supply stocks, validate vendor bills, and support cost control initiatives.
Collect employee and guest feedback, resolve complaints promptly, and prepare service and hygiene checklists.
Provide on-ground support for corporate events, conferences, town halls, and executive meetings.
Requirements
Bachelor's degree or diploma in Hospitality Management, Hotel Management, Facility Management, or a related field.
3 to 5 years of progressive experience in corporate soft services, F&B operations, integrated facility management, or events.
Strong communication, stakeholder management, and multi-service coordination skills.
Working knowledge of MS Excel, Word, PowerPoint, documentation, and reporting.
Understanding of FSSAI regulations, workplace hygiene standards, and health and safety compliance.
Preferred Qualifications
Familiarity with facility management systems and ticketing platforms.
