Thermo Fisher Scientific
Bengaluru, Karnataka, India Posted 5d ago
Work within Thermo Fisher Scientific's Bangalore Customer Support Center to support order management and back-office operations for global regions. Deliver exceptional support and administration across the customer lifecycle.
Key Responsibilities
Perform order processing tasks for assigned regions using Oracle JD Edwards and SAP.
Engage in activities to provide an enhanced customer experience.
Ensure adherence to organizational procedures, policies, and systems.
Ensure performance metrics and SLAs are met according to TAT guidelines.
Solve straightforward problems and analyze possible solutions using standard procedures.
Proactively escalate issues that can potentially hamper business processes.
Requirements
Bachelor's degree in Arts, Science, Commerce, or Business Administration.
3-5 years of hands-on experience in Order Management.
Strong computer skills including Microsoft Office.
Excellent verbal, written communication, and interpersonal skills.
Flexibility to work in night shifts.
