Accor
Hyderabad, Telangana, India Posted 9h ago
We are seeking an enthusiastic and detail-oriented Assistant Manager - Outlet to join our dynamic team at ibis Hyderabad HITEC City, India. In this pivotal role, you will oversee the daily operations of our outlet, ensuring exceptional service delivery, operational excellence, and guest satisfaction.
Key Responsibilities
Oversee daily operations of the outlet, ensuring smooth service delivery and strict adherence to operational standards and brand guidelines
Supervise, train, mentor, and motivate outlet staff, including servers, kitchen personnel, and support staff, while fostering a positive and inclusive work environment
Maintain exceptional guest service standards and ensure guest satisfaction through regular interaction, attentive listening, and proactive feedback management
Monitor and control food and beverage costs, inventory levels, and stock rotation to optimize profitability and minimize waste
Ensure full compliance with health, safety, and hygiene regulations, conducting regular inspections and audits to maintain the highest standards
Manage reservations, table allocations, and guest flow to maximize outlet capacity, revenue, and operational efficiency
Prepare, analyze, and present operational reports, including sales figures, labor costs, performance metrics, and key performance indicators
Implement and maintain quality assurance procedures for food presentation, taste, consistency, and overall service excellence
Address guest complaints and concerns promptly and empathetically, implementing corrective measures and follow-up actions as necessary
Collaborate with the culinary team to develop innovative menus, seasonal offerings, and promotional initiatives that drive revenue and guest engagement
Requirements
Minimum 5-6 years of progressive experience in food and beverage operations management or outlet management
Proven track record successfully managing outlets, all-day dining establishments, or similar hospitality operations
Strong knowledge of food safety, hygiene standards, and health and safety regulations specific to food service operations
Demonstrated proficiency in profit and loss (P&L) management, cost control, and financial analysis
Excellent leadership and staff management capabilities with proven experience in training, development, and team motivation
Strong communication and interpersonal skills with the ability to build effective relationships across all levels
Proficiency in hospitality management systems and point-of-sale (POS) software
Advanced proficiency in Microsoft Office applications, particularly Excel for data analysis and reporting
Ability to work flexible hours, including evenings, weekends, and public holidays as required by outlet operations
Strong organizational and time management skills with the ability to multitask and prioritize effectively
Preferred Qualifications
Hospitality management qualification, diploma, or relevant professional certification
Experience working within luxury hotel environments, premium hospitality brands, or high-volume outlet operations
Experience in menu development, food costing, and collaboration with culinary teams
Familiarity with guest feedback management systems and quality assurance procedures
