Assoc Consultant Client Service Delivery

Northern Trust is seeking an Assoc Consultant for Client Service Delivery to complete assigned deliverables supporting client service delivery and digital product servicing activities. You will work within standardized procedures to meet quality expectations and deadlines.

Key Responsibilities

• Completes assigned deliverables by applying established procedures, tools, and guidelines to routine and moderately varied assignments supporting client service delivery and digital product servicing activities.

• Works with more senior staff when supporting complex client service issues, larger clients, or more advanced servicing scenarios.

• Gathers, organizes, and analyzes information to resolve standard problems related to product support or client servicing needs.

• Builds and maintains transactional working relationships to support effective service delivery and collaboration.

• Provides updates and exchanges information with colleagues, stakeholders, and clients to support service execution and communication.

• Works within standardized procedures and policies to meet objectives, quality expectations, client requirements, and deadlines for client servicing activities.

• Applies knowledge of processes and business activities to support efficient and accurate client service delivery execution.

• May provide informal guidance to more junior staff on routine service delivery tasks.

• Remains accountable for timely, accurate completion of assigned work supporting client service delivery outcomes.

• Performs all duties according to established policies, procedures and regulatory requirements.

Requirements

• Bachelor’s/University degree required.

• Typically 1+ years of relevant experience.

• Conceptual knowledge of theories, practices, and procedures within the job discipline.

• Strong attention to detail and ability to deliver accurate, timely, and consistent work within established deadlines.

• Effective written and verbal communication skills.

• Proficiency with Microsoft Word, Excel, PowerPoint, and other job-related systems and tools.