Unisys
Bengaluru, Karnataka, India Posted 2d ago
Unisys is seeking a Service Management Pre Sales Lead to oversee, facilitate, and administer ITIL-based service support and manage service delivery processes.
Key Responsibilities
Serve as the primary operational and transition point of contact during sales pursuits, RFP responses, solution reviews, and client due diligence activities.
Partner with Solution Architects, Sales Executives, Commercial teams, Workforce Management, Procurement, and Delivery organizations to develop realistic, supportable, and cost-effective solutions.
Review proposals, contracts, statements of work, and transition requirements to ensure alignment between customer expectations and delivery capability.
Validate solution assumptions, staffing models, service levels, operating models, tooling requirements, and governance structures.
Identify operational, contractual, financial, and delivery risks and develop mitigation strategies prior to contract award.
Ensure transition requirements, dependencies, knowledge transfer activities, and resource commitments are incorporated into the proposed solution.
Provide transition and operational expertise during customer presentations, solution workshops, and contract negotiations.
Support deal governance reviews and provide recommendations regarding solution readiness and delivery viability.
Drive seamless handoff from sales and solutioning teams into transition execution.
Requirements
Any degree and 8+ years relevant experience OR equivalent combination of education and experience.
Master’s degree preferred.
