GE Vernova
Chennai, Tamil Nadu, India Posted 4d ago
As a Services Account Manager at GE Vernova, you will manage assigned customer service requests and issues from initial quotation through to delivery and issue resolution to ensure a seamless customer experience.
Key Responsibilities
Managing assigned customer service requests end-to-end from initial inquiry and quotation through order fulfillment, delivery, and issue closure.
Preparing and issuing accurate, timely quotations in response to assigned service requests, ensuring alignment with technical and commercial requirements.
Managing the Inquiry to Order process for assigned requests, including coordinating commercial and contractual details with internal stakeholders.
Tracking assigned service requests and orders to ensure timely delivery, proactively communicating status updates to customers and internal stakeholders.
Coordinating with internal teams to resolve assigned customer issues, escalations, and technical queries efficiently.
Ensuring service excellence by monitoring resolution times, quality, and customer satisfaction for assigned requests.
Applying Six Sigma analytical tools, including Root Cause Analysis, to support resolution of reliability issues and drive continuous improvement.
Maintaining accurate records of service requests, interactions, and resolutions within CRM and ERP systems.
Requirements
Bachelor's Degree from an accredited college or university in Electrical Engineering or allied Engineering discipline.
5 to 10 years of relevant experience in customer service, account management, technical support, or service operations.
Offshore industry experience and process knowledge in one or more of Metal, Marine, Oil & Gas, Test Bench, Material Handling, or Power Plant sectors.
Knowledge of Power Electronics, High Voltage Equipment, and PLC systems.
Experience with quotation preparation and Inquiry to Order processes.
Willingness to travel across India and the APAC region as required.
Preferred Qualifications
Master's degree.
Prior experience with medium voltage and low voltage drives, industrial automation systems, and large motors and generators.
Proficient in both oral and written communication in English with additional regional languages as a plus.
