Associate Fraud and Claims Operations Representative

At Wells Fargo, an Associate Fraud & Claims Operations Representative is a front-line role in a high-volume call center. You will support customers through potential fraud situations, investigate account activity, resolve issues accurately, and provide timely updates.

Key Responsibilities

• Review routine fraud alerts, transactions, claims, and referrals using established procedures in a call center environment.

• Gather, verify, and assess customer information to initiate and support fraud and claims processing.

• Manage multiple cases in a high-volume environment while meeting quality and service expectations.

• Perform operational and customer support tasks related to fraud prevention, dispute resolution, and account servicing.

• Research basic account activity and transaction details to support case review and communicate updates.

Requirements

• 6+ months of customer service support experience, or equivalent demonstrated through work experience, training, military experience, or education