Carrier
Bengaluru, Karnataka, India Posted 2d ago
At Carrier, you will serve as Level 2 escalation support for SAP Ariba modules, resolving complex functional and technical issues, supporting integrations, and ensuring compliance with change management and security requirements.
Key Responsibilities
Serve as Level 2 escalation support for SAP Ariba modules (Ariba Buying & Invoicing, Sourcing, Contracts, Supplier Lifecycle & Performance, and Ariba Network).
Troubleshoot, analyze, and resolve complex functional and technical issues, including workflow errors, approval flow failures, integration faults, and master data discrepancies.
Develop, configure, and maintain Ariba solutions, including custom forms, approval workflows, catalog management, and business rules.
Support and monitor integrations between Ariba and ERP systems via CIG, middleware, or APIs.
Manage incident, service request, and change tickets in the ITSM tool within defined SLAs and document root causes.
Coordinate with SAP Ariba support for issues requiring vendor intervention and support quarterly release cycles.
Assist with supplier enablement, catalog loads, and Ariba Network transaction issues.
Create and maintain technical documentation, knowledge base articles, and runbooks.
