Customer Service Representative

The Customer Service Specialist plays a key role within the Customer Service and Billing team at Salesforce, requiring a strong blend of customer service experience and billing knowledge.

Key Responsibilities

• Serve as the primary point of contact for customer billing and account-related inquiries via phone and email, ensuring timely and professional resolution within SLA targets.

• Proactively assist customers with questions related to accounts receivable, payments, and invoice discrepancies.

• Review and compare invoices against contract terms to ensure accurate billing and proper revenue recognition in financial systems.

• Update customer billing and contact information promptly in sales and financial systems.

• Support the customer service team with escalated billing and account concerns, ensuring a seamless customer experience.

• Perform other customer support and billing-related duties as assigned.

Requirements

• Customer Service experience is required, with proven ability to handle external customer communications in a professional manner.

• 1 to 3 years of experience in billing, invoicing, or accounts receivable.

• Strong proficiency in Microsoft Office (Excel, Word, Outlook).

• Demonstrated ability to process and review a high volume of transactions with accuracy and attention to detail.

• Excellent verbal and written communication skills.

• Strong problem-solving and analytical abilities.

• Ability to work independently while contributing to a team in a fast-paced, high-volume environment.