Associate - Account Management

Sutherland is seeking an Associate for Account Management to independently manage benefit administration activities including provider outreach, claim support processes, documentation review, and workflow management. You will handle complex scenarios and support process improvement efforts as part of our core business process and technology expertise.

Key Responsibilities

• Process complex benefit administration activities with minimal supervision

• Review claim documentation and determine appropriate next steps

• Contact providers and other stakeholders to obtain required information

• Manage follow-up activities and resolve outstanding requests

• Ensure compliance with quality, productivity, and service-level standards

• Identify and resolve processing exceptions

• Maintain accurate and complete documentation

• Support multiple product lines and workflows

• Assist with training, coaching, and knowledge sharing

• Escalate issues or exceptions to leadership when needed

• Recommend process improvements and efficiency opportunities

Requirements

• Minimum Plus Two education is required

• Prior experience in International Voice process

• Excellent communication skills

• Good attention to detail

• Ability to follow documented procedures

• Ability to manage multiple tasks and priorities

• Willingness to learn new systems and processes

Preferred Qualifications

• Experience in US Insurance or US Healthcare Operations

• Freshers with excellent communication skills can also apply