ServiceNow
Hyderabad, Telangana, India Posted 2d ago
ServiceNow's Security & Risk Unit is seeking a Sr Staff Inbound Product Manager to drive product strategy and execution of deploying AI features in Security Incident Response.
Key Responsibilities
Own a significant portion of the AI product Roadmap for Security Incident Response, and transform requirements into customer-centric solutions.
Set technical and strategic direction that Engineering, UX, and Sales align to with visibility into VP-level roadmap decisions.
Focus on driving measurable improvement in customer adoption of AI-powered capabilities in SIR.
Lead product strategy for AI-to-AI security integrations that support ServiceNow's growth, defining how autonomous AI agents collaborate across security platforms.
Work directly with customers & partners in regular strategic meetings to align on solutions, integration, differentiation, and value propositions.
Communicate priorities clearly across Engineering, Design, Architecture, and partner teams, and own execution / shipping.
Translate complex AI and security workflows into clear, actionable product requirements.
Incorporate customer research, usability insights, and market analysis into product decisions.
Drive cross-functional collaboration and influence stakeholders across product, engineering, UX, leadership, and partner ecosystems.
Requirements
8+ years of software product management experience, preferably in cybersecurity, SecOps, AI/ML or related domains.
Proven track record defining and capturing product requirements and transforming them into executable product roadmaps.
Strong prioritization skills and the discipline to focus on high-impact activities in fast-paced, high-growth environment.
Deep curiosity about customer needs with a demonstrated track record building customer relationships and delivering customer-centric security solutions.
Experience managing stakeholder relationships with external partners and building successful integrations with established or emerging tech or security vendors.
Excellent communication skills with ability to translate complex technical problems into easily understood requirements for diverse audiences.
Experience leading teams and mentoring junior PMs, helping elevate product thinking and execution quality across the organization.
Preferred Qualifications
Experience in MCP or A2A protocol is preferred.
Experience with AI agent communication protocols, API design, or distributed automation frameworks is preferred.
