MSD
Mumbai, Maharashtra, India Posted 4d ago
The Business Technology Partner (BTP) – Senior Specialist is a hands-on individual contributor focused on deploying, supporting and scaling DHH digital capabilities in-market at MSD. The role executes local readiness activities, supports training and adoption, and provides hyper-care triage and day-to-day coordination with end users and support teams.
Key Responsibilities
Local demand coordination: capture and clarify user needs; document user stories and feed into established intake/governance mechanisms.
Execute local activation tasks: support deployments by coordinating local activities in line with the activation plan.
Business readiness & training: organize and deliver user training, demos and materials; support onboarding and sustained usage behaviors.
Hypercare and issue triage: provide first-line support during rollout/hyper care; manage issue logs; liaise with IT run/support and product teams to resolve problems.
Adoption monitoring: track basic adoption/usage signals and user feedback; escalate risks, adoption barriers and unmet needs.
Risk & compliance follow-through: ensure local training, access and documentation steps are completed; maintain evidence of local approvals/training where required.
Continuous improvement: act as 'eyes and ears' in-market; collect pain points and best practices; contribute to reusable playbooks and FAQs.
Act as the Designated Point of Contact towards local authorities, while connecting to relevant regional and global teams.
Requirements
Typically 5+ years’ experience in technology-related roles such as business analyst, implementation specialist, or digital project coordination in a regulated environment.
Familiarity with commercial digital platforms like CRM, content tools, BI dashboards and AI.
Strong organizational skills to manage training schedules, issue logs and deployment tasks.
Strong communication skills; confidence training and supporting end users.
Preferred Qualifications
Basic agile familiarity
