Wells Fargo
Hyderabad, Telangana, India Posted 4d ago
Wells Fargo is seeking a Senior Quality Assurance Administrator to provide support and scoring guidance to quality assurance staff and ensure compliance with internal company requirements or government regulations.
Key Responsibilities
Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution.
Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation.
Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary.
Assist in development and design of product specific databases.
Review and score work, prepare calibration score and facilitate calibrations across the team.
Monitor quality assurance programs and processes to identify gaps and risk assessment.
Design and conduct training as needed and provide coaching to staff.
Make final scoring decisions on disputes which impact quality results.
Requirements
2+ years of Quality Assurance support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Knowledge of loan documentation, commercial banking operations and the end-to-end loan lifecycle.
Experience with Loan IQ/AFS, nCino reporting or comparable banking systems is preferred.
