Maersk
Pune, Maharashtra, India Posted 2d ago
You will serve as a strategic partner to Sales by driving commercial excellence, enhancing customer experience, and enabling business growth as part of the Contract Management and Sales organization at Maersk.
Key Responsibilities
Act as an extension of the Sales team, delivering end-to-end sales support and ensuring seamless execution of commercial activities.
Engage directly with customers via phone, email, and case management platforms to address inquiries.
Partner closely with Customer Success Partners, Sales, and Operations to resolve customer requests.
Manage customer cases through to resolution, ensuring timely follow-up and communication.
Analyze customer portfolios, business trends, and market opportunities to support revenue retention and growth.
Identify opportunities to increase share of wallet through upselling and cross-selling support.
Leverage customer feedback to drive continuous improvement initiatives.
Maintain accurate customer, sales, and case records across CRM systems.
Requirements
Bachelor's degree in Business, Commerce, Supply Chain, Logistics, Marketing, or a related field
2-5 years of experience in Sales Support, Customer Service, or Commercial Operations
Experience working in a dynamic, customer-facing environment
Customer-centric mindset with strong stakeholder management capabilities
Strong commercial acumen and analytical ability
Experience with CRM systems and Microsoft Office applications
