Thermo Fisher Scientific
Bengaluru, Karnataka, India Posted 5d ago
Join Thermo Fisher Scientific's Bangalore Customer Support Center to perform high-end order processing tasks requiring in-depth knowledge and experience. Support order management and back-office jobs across global regions.
Key Responsibilities
Perform high-end order processing tasks using Oracle JD Edwards, SAP, and other enterprise applications.
Ensure strict adherence to internal and external processes with no slippage on financially impacting actions.
Solve complex problems and share ideas with team members to improve processes.
Work independently, requiring minimal guidance while acting as a resource for less experienced colleagues.
Collaborate across teams to ensure accuracy and prevent repeated mistakes.
Ensure performance metrics and SLAs are met within daily turnaround time guidelines.
Proactively escalate issues that can potentially hamper business processes.
Requirements
Bachelor's degree in Arts, Science, Commerce, or Business Administration.
3-5 years of hands-on experience in Order Management.
Strong computer skills including Microsoft Office.
Excellent verbal, written communication, and interpersonal skills.
Flexibility to work in early morning and night shifts.
