JLL
Gurugram, Haryana, India Posted 4d ago
JLL is looking for a Soft Service Executive to oversee and coordinate soft services including cleaning, housekeeping, and waste management. You will ensure service delivery meets agreed standards and contract specifications across Gurugram.
Key Responsibilities
Oversees and coordinates soft services including cleaning, housekeeping, waste management, landscaping, pest control, catering, reception services, and mailroom operations.
Manage relationships with soft service contractors and vendors, monitor contract performance against KPIs, and conduct regular vendor assessments.
Perform regular inspections and audits to verify service quality standards and implement quality control processes.
Prepare and manage budgets for soft services, track expenditures, and identify cost-saving opportunities.
Ensure all soft services comply with health and safety regulations and environmental standards.
Serve as the primary point of contact for soft service matters, communicating with building occupants and senior management.
Supervise in-house soft service staff or coordinate contracted teams, conduct performance reviews, and ensure adequate staffing levels.
Requirements
Graduation Mandatory
Minimum 2 years of experience
Soft services specialist with excellent communication abilities and knowledge of chemical applications and safety protocols
